All copyright, design rights, and intellectual property in our designs, creative work, websites, and marketing materials remain the property of Knoll Studio (Niamh O’Shea & collaborators), unless otherwise agreed in writing. Upon full payment, rights to client-specific deliverables transfer to the client.

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Acceptance of Terms

By accepting a quotation or engaging our services, you agree to these terms and conditions. A formal signed agreement is not required; acceptance is confirmed through email, written message, or payment.

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Working Hours

Monday to Thursday, 10:30am to 6:00pm (GMT).
Closed Fridays, weekends, and public holidays.

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Rates

 

Hourly: £60

Half-Day (3 hours): £180

Full Day (6 hours): £360

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Out-of-hours work (evenings, weekends, or urgent deadlines) is charged at £100 per hour by prior agreement.

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A 50% deposit is required to begin all projects. The balance is due before final delivery or launch.

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Creative exchange may be possible for aligned projects, please contact us if you have something in mind.

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For larger projects, we are happy to discuss fixed rates, set budgets, or payment plans. A 50% deposit is required to begin, with the remaining balance due before completion or launch.

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Late payments may incur interest charges.

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Scope of Work and Revisions

A detailed quote will be provided before work begins. Each project includes up to two rounds of revisions. Additional revisions may incur extra charges, agreed in advance. Major changes to the brief may require a revised quote and additional fees.

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Client Responsibilities

Clients are responsible for providing content, feedback, and approvals in a timely manner to avoid delays. Final approval is required before any materials are made public.

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Project Timeline and Delays

Estimated timelines will be discussed and agreed, but delays caused by late client feedback or content submission may impact the schedule.

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Collaboration with Third Parties

We may collaborate with trusted freelancers or third-party providers such as graphic designers, photographers, developers, or printers as needed. While we coordinate these collaborations, we are not responsible for the work or outcomes provided directly by third parties. Any agreements or warranties with third-party providers are separate from our services.

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Termination

Either party may end the project with written notice. Payment will be due for all work completed up to that point. We reserve the right to end a project if the scope changes significantly without agreement, or if communication becomes consistently unprofessional.

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Liability

We are not liable for third-party issues or failures. Our liability for breach of contract is limited to amounts paid. Clients indemnify us against claims arising from client-provided content.

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Confidentiality

All client information is treated confidentially and will not be shared unless legally required.

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Additional Costs

Clients agree to reimburse any agreed additional expenses incurred during the project.

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Design Credit

A discreet credit may be included on websites we design. Removal can be negotiated for a fee.

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Refunds and Cancellations

All payments are non-refundable. Once a project is booked and work has commenced, no refunds will be issued. Time is reserved exclusively for your project and often includes immediate planning, design, and communication. We recommend reviewing your project brief and commitment before confirming.

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Communication

We primarily communicate via email and scheduled calls, aiming to respond within two business days.

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Third-Party Services and Hosting

Hosting, domain registration, and third-party services are typically the client’s responsibility unless otherwise agreed. We are not liable for downtime or issues related to third-party providers.

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Dispute Resolution

Any disputes will be handled in good faith with a preference for mediation before legal action.

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Force Majeure

Neither party is liable for delays or failure to perform due to causes beyond reasonable control, such as natural disasters, pandemics, or technical failures.

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Thank you for choosing to work with us. If you have any questions, please get in touch via the contact form on our website.